Terms and Conditions

Definitions and Interpretation

'The Office': The Aruba training programme is represented in the Nordic region by Peter Myndes whose principal place of business is Peter Myndes, backe 9, 118 46 Stockholm, Sweden

'The Agent': The travel agency or company within the travel industry nominating employees to be trained as a Aruba Specialist.

'Aruba Specialist' A Nominated Person who has successfully completed the Programme and been accredited with such status.

'The Nominated Person': The individual employee of the Agent who is either receiving training for or has been granted Aruba Specialist status. An Agent may nominate any number of its employees as Nominated Persons.

'Programme': The Office’s course to train a Nominated Person as a Aruba Specialist, as made available on the Office’s website at and/or extranet. http://travel.arubaacademy.com and/or extranet.

'Reward': a reward given by the Office to an Aruba Specialist who has achieved a certain score in the Programme.

'Intellectual Property': Any patent, copyright, registered design, trademark or other industrial or intellectual property right subsisting in respect of the information supplied by the Office, and applications for any of the foregoing.

'Restricted Information': Any information which is disclosed to the Agent or the Aruba Specialist by the Office pursuant to or in connection with the Programme (whether orally or in writing) and which is expressly stated to be confidential or marked as such. Any such information not so designated as being confidential may freely be publicised in order to promote travel and tourism to Aruba.

Any reference in these Terms and Conditions to ‘writing’ or like expressions includes a reference to facsimile transmission, electronic mail or comparable means of communication. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.


The Programme is only available for the use of travel agencies or companies in the travel industry in the Nordic region to train their employees regarding the attractions of Aruba as a holiday destination. The Programme is not available to persons who are outside of the Nordic region and/or dealing with the Office as a consumer and/or acting in the course of any business other than that of a bona fide travel agency or company within the travel industry, which is interested in the promotion of Aruba as a holiday destination.

In order to ensure the above, access to the Programme is restricted by a username and password for each Nominated Person, issued to them upon registration by the Agent. The Agent and each Nominated Person agree that each username and password will only be used by the Nominated Person for whom it is issued, and not disclosed to anyone other than the Agent and that Nominated Person.

On completion of registration (which shall be undertaken electronically by way of the Office’s website), the Office shall provide the Nominated Person with electronic access to the Programme.

On successful completion of all training modules by achievement of a score of 70% or more in the test at the end of each such module, the Nominated Person will be awarded non-exclusive Aruba Specialist status for the first Appointment Period by the Office, and the Aruba specialist and the Agent hereby agree to act in that capacity subject to the Terms and Conditions set out herein. 

The award of Aruba Specialist status to a Nominated Person shall entitle the Agent as the employer of the Nominated Person to advertise itself as having the services of a Aruba Specialist whilst the Nominated Person remains in the employ of the Agent in accordance with these Terms and Conditions.


A Nominated Person who is awarded Aruba Specialist status will receive a certificate in PDF format, which he/she may print off and display.

Duties of the Aruba Specialist and Agent

The Agent and/or the Aruba Specialist shall:

  • use their respective best endeavours to promote and market travel to and tourism in Aruba;
  • conduct the promotion and marketing of travel to and tourism in Aruba with all due care and diligence;
  • cultivate and maintain good relations with customers and potential customers in accordance with sound commercial principles;
  • not engage in any conduct which in the opinion of the Office is prejudicial to the Office or the marketing of tourism in and travel to Aruba generally.

The Agent shall:

  • Be permitted to describe itself as having the services of a Aruba Specialist in respect of travel to and tourism in Aruba;
  • Not hold itself out or permit any person to hold it out as being authorised to bind the Office in any way;
  • Not do any act which might reasonably create the impression that it is so authorised;
  • Promptly inform the Office of any complaint concerning its Nominated Person which it receives;
  • Keep the Office fully indemnified against all costs, claims, demands and expenses incurred or received arising out of the services provided by the Agent and/or the Aruba specialist.

Rights and Duties of the Office

The Office shall provide the Aruba Specialist with adequate means of training and the required training modules necessary to achieve Aruba Specialist status.

Withdrawal of Aruba specialist status

The Office shall be entitled to withdraw Aruba Specialist status immediately if:

  • either the Aruba Specialist and/or the Agent commit any breach of these Terms and Conditions and in the case of a breach capable of remedy fails to remedy the same within 30 days after the receipt of a written notice from the Office giving full particulars of the breach and requiring it to be remedied;
  • the level of commitment and service provided by the Aruba specialist and/or the Agent falls below the level required by the Office.

If the Aruba Specialist’s status is withdrawn at any time for whatever reason the Agent shall (unless it has a second Aruba specialist or enrols a second Nominated Person who successfully completes the training modules and examinations required by the Office) lose the right to hold itself out as having the services of a Aruba Specialist and to advertise itself as such.


The Agent and the Aruba Specialist shall at all times (including after withdrawal or termination of Aruba specialist status) use their best endeavours to keep any Restricted Information confidential and accordingly not disclose any Restricted Information to any other person; and not to use any Restricted Information for any purpose other than the performance of their obligations under these Terms and Conditions.

Intellectual Property

Nothing in these Terms and Conditions shall give the Agent or the Aruba Specialist any rights in respect of any trade names or trade marks used by the Office in relation to Aruba Specialist status, and the Agent and Aruba Specialist hereby acknowledge that except as expressly provided in these Terms and Conditions it shall not acquire any rights in respect thereof, and that all such rights are and remain vested in the Office. The Agent or Aruba Specialist shall not use any trademarks or trade names so resembling those of the Office as to be likely to cause confusion or deception.

Data Protection

The Agent and the Aruba Specialist consent to the Office’s processing of the personal data concerning the Aruba Specialist that is completed during the registration process for the purposes stated in the Office’s Privacy Policy.


The Office shall be at liberty to perform any or all its obligations under this Agreement through third parties.

The Office may vary these Terms and Conditions at any time upon 30 days` notice, such notice to be published on the Office's Website only.


Capitalized terms used in this Privacy Policy have the meanings given to them in the Aruba  Specialist Terms and Conditions.

Personal Data

The Office’s privacy policy is based on, and is consistent with, EU Data Protection Directive. This directive can be viewed online at http://ec.europa.eu/justice/data-protection/

The Office may process the personal data concerning the Aruba Specialist that is completed during the registration process for the purposes of:

  • compliance with the Office’s rights and obligations under the Aruba Specialist Terms and Conditions
  • providing the Aruba Specialist with further information on travel to and tourism in Aruba, and special promotions in order to enable him/her to perform his/her obligations under these Terms and Conditions and to maintain his/her Aruba specialist status. Agents (not Aruba Specialist’s) who are individuals (including partnerships in England and Wales) have the statutory right under the Privacy and Electronic Communications (EC Directive) Regulations 2003 to opt out of such communications, and can do so by emailing the Office at edongstra@holland.com The Office will not process such personal data for any other purposes.

The Office stores this information in encrypted form, and disposes of it once the purpose for which it was collected has been achieved. The length of time for which it is stored may vary according to the purpose for which it has been collected. Except as stated above, no such information will be released to a third party without the Agent’s or Aruba Specialist’s prior consent, unless the Office is compelled to do so by law.


The http://travel.arubaacademy.com website uses cookies to identify and login the Nominated Person or Aruba Specialist and to identify the Agent for registration of new Nominated Persons. Cookies are a small string of code that a web site can send to your web browser. A cookie cannot extract information from your computer, transmit computer viruses, or capture or transmit your email address. You can decide to de-activate cookies on your computer by accessing your web browser settings.

Access to Information

Any person or organisation, who has registered with this web site, and who believes that we have gathered and stored personal information relating to them, may request to view that information under the provisions of the relevant data protection laws. Any request is to be directed to: edongstra@holland.com

See Contact Us for our telephone and address.